Return Policy

/Return Policy
Return Policy 2020-05-28T19:08:36+00:00

Last Updated: Jan 09 2019

Return Policy

All defined terms used below shall have the meanings set forth in our Terms and Conditions. See https://shop.brewercompany.com/terms-conditions.

This return policy covers purchases made online on shop.brewercompany.com.

 

Order Cancellations

Orders for upholstered or custom products cannot be cancelled or modified, nor can delivery schedules be changed, after one (1) business day following order confirmation.

Returns

We guarantee our products to be free of manufacturing  or product defects. Because our upholstery products are custom built, we allow products to be returned for manufacturing or product defect only. If there is a quality issue with your order, you may return it in new condition and in its original packaging. To initiate a return, please email us at customerservice@brewercompany.com.  We require a receipt or proof of purchase to accompany your return. Authorization must be obtained for the return of any item.

Shipping

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds and Exchanges

If your return is accepted by us, we will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

General

If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange, or to impose different or additional conditions.

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